Last updated: October 4, 2025

Your privacy is important to us. It is ExtenderPro's policy to respect your privacy regarding any information we may collect from you across our website, and other sites we own and operate.

1. Information we collect

Log data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

Personal information

We may ask for personal information, such as your: Name, Email, Address, Phone number. We collect this information for the purpose of fulfilling orders and providing customer service.

2. Legal bases for processing

We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so.

3. Security of your personal information

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

4. Your rights and controlling your personal information

You always retain the right to withhold personal information from us, with the understanding that it may affect your experience of our website. We will not discriminate against you for exercising any of your rights over your personal information.

1. Terms

By accessing the website at https://extenderpro.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on ExtenderPro's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on ExtenderPro's website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server.

3. Disclaimer

The materials on ExtenderPro's website are provided on an 'as is' basis. ExtenderPro makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

4. Limitations

In no event shall ExtenderPro or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on ExtenderPro's website, even if ExtenderPro or a ExtenderPro authorized representative has been notified orally or in writing of the possibility of such damage.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all our products. If you are not satisfied with your purchase for any reason, you can return the product within 30 days of the date of receipt for a full refund.

Conditions for Return

• The product must be in its original packaging.
• The product must be in the same condition that you received it, without any physical damage.
• All accessories, manuals, and parts must be included.

How to Initiate a Return

To initiate a return, please contact our customer support team at support@extenderpro.com with your order number and reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send back the product.

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days. For Cash on Delivery orders, the refund will be processed via a bank transfer.